Please familiarize yourself with our policies before your appointment. For additional questions and concerns, please contact us via phone at 604 822 3614 or email sem.clinic@ubc.ca.
Cancellation Policy
Cancellations require two business days’ notice. Our clinic is closed Sat / Sun and all statutory holidays recognized by UBC. The days we are closed do not count towards the notice policy.
Late changes or cancellations are subject to a fee. For additional details, please see Missed Appointment Fees and Penalties below.
Telehealth Appointments
Telehealth appointments may come from a private number within 30 min of your scheduled appointment time. If you have any problems connecting, please call our front desk so we can help you. All phone appointments are subject to missed appointment policies and late cancellation fees. For additional details, please see Missed Appointment Fees and Penalties below.
Parking
Paid parking is available directly across the street in Thunderbird Parkade at 6085 Thunderbird Blvd. Patient drop-off is directly in front of the building. Visit UBC Parking for additional parking options.
Missed Appointment Fees and Penalties
| Appointment Type | Fee for appointment | Fee for late cancellation / no show |
| Initial consultation with physician (in person or virtual) | Covered by valid MSP coverage $350 without valid MSP coverage | $75.00 |
| Follow up appointment with physician | Covered by valid MSP coverage $200 without valid MSP coverage | $40.00 |
| Initial consultation WCB | MVA | ICBC | Paid by ICBC / WCB when applicable | $75.00 |
| Injection | Fee dependent on injectable product purchased *if applicable see injectables pricing list | $100.00 |
| Varsity athlete visits | Covered by valid MSP coverage / varsity athletics | $40.00 |
| PRP (includes ultrasound if applicable) | $1000.00 | $100.00 |
| Dive medical | $250.00 | $100.00 |
| IMS initial consultation | $155.00 | $155.00 |
| IMS follow up appointment | $100.00 | $100.00 |
| Nutrition consultation – initial | $175.00 | $100.00 |
| Dexa Scan & Nutrition Consultation | $275.00 | $100.00 |
| Nutrition follow up | $125.00 | $100.00 |
| Dexa scan only | $225.00 | $100.00 |
Zero Tolerance Policy
We do not accept:
- Abusive, aggressive, or threatening behavior
- Discriminatory or harassing language or actions
- Verbal or physical intimidation
Any form of inappropriate conduct may result in the refusal of service and, if necessary, notification to the appropriate authorities.